"Appointment was for 10:00, berated for not arriving at 8:00"

About: New Victoria Hospital / Day surgery

(as the patient),

first appointment was cancelled, new one given ( in writing) for 10: 00 (That's TEN, am! ) arrived plenty of time only to berated for not arriving at 8:00am so would have to wait a long time to see doc ( not sure how that would make any difference but....)

I was made to feel as if I had done something wrong when all I did was arrive when I had been told. As it was, after some 6 hours I finally saw the doc ( fair enough this wasn't admins fault) I wasn't advised to have the procedure!

Admin really need to get a grip, I wasted a whole day as did my wife to collect me!

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Responses

Response from Paul Cannon, Head of Administration, Acute Services Division, Greater Glasgow & Clyde NHS

Dear nomis15

Thank you for taking the time and trouble to provide your feedback.

In order for us to investigate your concerns further, I would be grateful if you could e-mail me at paul.cannon@ggc.scot.nhs.uk providing us with your full name, date of birth and which specialty you were to attend.

Kind Regards

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