"Unhappy with the wait"

Thank you for taking the time to raise your concerns in relation to your care on NHS Choices. We understand that your visit to Ward 40 was extremely stressful and emotional. We do strive to offer the most appropriate waiting areas and understand the need for privacy at this difficult time. We apologise that the area you were asked to wait in did not meet your needs. Your comments have been passed to the management team in Women’s Services who will remind staff to be aware of the needs of patients. With regard to your concerns about the wait for a scan, although the scan is part of the clinical assessment of pregnancy, it does not always confirm directly the outcome of bleeding. When patients are fully assessed a decision will be made about the urgency of the scan. Sometimes it is appropriate to wait until the next available appointment. We apologise if this was not fully explained to you at the time. Following your visit to the RVI, we should have given you open access to our department should your condition change before the planned appointment. Should you wish to discuss this further our Matron Angela Barnes would be happy to be contacted directly on 0191 2820527. We would at any time be happy to discuss with you how we can improve your experience of care and how you would like your concerns to be handled.