"Unhappy with the wait"

About: The Royal Victoria Infirmary

I recently attended Ward 4o of the RVI as I was bleeding in early pregnancy. The staff were pleasant and the ward was clean however I was initially sat to wait in a corridor with other people. Given the upset I felt I thought this was thoughtless especially given the fact the young lady sat next to me decided to tell me it was her second miscarriage. Not what I wanted to sit and listen to as I feared the same. I was then took to a room where the nurse was very nice I could not fault her but to then be told I had to wait from Saturday am when I was there to Wednesday for a scan was unbelievable. I am currently sat waiting for Wednesday to come not knowing the outcome of my bleeding. This has caused me so much stress and worry and I am very disappointed with the same. I am aware this seems to be normal routine for the ward however the feelings if the person involved do not seem to be took into account.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from The Royal Victoria Infirmary

Thank you for taking the time to raise your concerns in relation to your care on NHS Choices. We understand that your visit to Ward 40 was extremely stressful and emotional. We do strive to offer the most appropriate waiting areas and understand the need for privacy at this difficult time. We apologise that the area you were asked to wait in did not meet your needs. Your comments have been passed to the management team in Women’s Services who will remind staff to be aware of the needs of patients. With regard to your concerns about the wait for a scan, although the scan is part of the clinical assessment of pregnancy, it does not always confirm directly the outcome of bleeding. When patients are fully assessed a decision will be made about the urgency of the scan. Sometimes it is appropriate to wait until the next available appointment. We apologise if this was not fully explained to you at the time. Following your visit to the RVI, we should have given you open access to our department should your condition change before the planned appointment. Should you wish to discuss this further our Matron Angela Barnes would be happy to be contacted directly on 0191 2820527. We would at any time be happy to discuss with you how we can improve your experience of care and how you would like your concerns to be handled.

  • {{helpful}} of {{total()}} people think this response is helpful