"My visit to the Lithotripsy department ..."

About: Sutton Hospital

(as the patient),

What I liked

My visit to the Lithotripsy department for treatment on a kidney stone was handled extremely professionally. The staff were kind and considerate and explained what was happening at every stage. I felt very comfortable going through the procedure.

What could be improved

Nothing

Anything else?

The parking charges are high and I cannot see that this is going towards any sort of hospital improvements

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Responses

Response from Sutton Hospital

Thank you for taking the time to give feedback on the recent experience that you had at the Lithotripsy department. I will certainly ensure that the department are made aware of your comments.

I am sorry that you feel that the hospital parking charges are high. I do want to reassure you that any income received from this service does go straight back into patient care within the Trust. If you would like more information please do not hesitate to contact the Patient Advice & Liaison Service on 020 8296 2508.

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