"Caring, professional team."

About: York Hospital

A long overdue review. I have been visiting Rheumatology in York since 2004 and find the whole team, caring, professional and understanding. The doctor is an exceptional consultant and always very professional. I have never doubted his commitment to his work and his patients. He is a new breed of consultant who listens to his patients, takes time to answer questions and is very reassuring without any air of superiority. I know my own mind but I put my complete trust in him. My only concern is the time between appointments which I was always told had to be three monthly, they were more recently changed to six monthly which a nurse explained was due to the departments workload and resources. During a recent and distressing flare in my condition I called for a nurse specialist but did not receive a return telephone call. Fantastic commitment from the whole team.

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Response from York Hospital

Thank you very much for your posting. Your comments have been passed to the teams concerned. We are pleased that your visits to us are in the main very positive; our aim is to provide a high standard of service which reflects the needs of patients. Your comments on how we might improve things have also been passed to the relevant teams

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