"blood test"

About: King George Hospital

I visited king georges blood test section on monday 19th may 2014 at approx 12.50pm. Took a ticket and sat down. Approx waiting time was 3 hours. Very slow. When I arrived there were at least 3-4 staff nurses taking blood then after 12 there was only one staff member which was appalling. I have a disabled son who I had to take with me and him waiting 3 hours is not good. I donthave anywhere else to leave him. When I finally did get my turn staff were not happy at all. No hello and no bye. Just in such a rush to take my blood. Time was around 3.15pm and that nurse had just removed the number tickets leaving a note there saying something to do with short staffage and come back tomorrow-this is not right especially if its open until 4 /5pm I think? The nurse was in such a rush she didnt take the right blood sample or not enough so now I have to go again and im quite annoyed at this as that will be another 3 hours of wasted time and no staff. My first impressions of this hospital is appalling. There is no info as to where else we can go locally for blood tests.

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Responses

Response from King George Hospital

Thank you for your comment. I am sorry to hear that you and your son had to wait a long time for your blood test. There is extremely high demand for this service, as we are on one of the largest NHS Trusts in London. Our Phlebotomists work hard to see as many patients as possible, but please find further details about alternative blood test locations here: http://www.bhrhospitals.nhs.uk/our-services/pathology-info-for-patients.htm Yours sincerely, Stephen Burgess Medical Director

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