"A and E on a Friday night"

About: Medway Maritime Hospital

Ended up at A and E with my four year old son as he had broken his arm. Disgusted with having to wait five hours to be seen- the waiting room is far too small to accomadate anyone comfortably and was not made aware of the childrens area. As you can imagine A and E late on a Friday night is not the place for a child. Saw the GP after a four and a half hour wait at 1am only for him not to have looked at my sons X-Ray before seeing him and felt his arm making him cry in pain again.

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Response from Medway Maritime Hospital

Thank you for your feedback and I sorry to hear about your wait and experience in the emergency department. We are continually trying to improve our service to patients and the quality of our emergency assessments. If you would like to discuss your concerns directly with me, then please contact me, John Fletcher, Senior Matron for the Emergency Department, on 01634 830000 x3847.

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