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Choice system

Posted By Redhotpain

"Choice system"

About: NHS Leeds North CCG

(as the patient),

I have recently received an appointment for a hospital in Bradford, where I don't live and did not"choose". Having read comments on hereI definitely would NOT choose it, even if given the option.

Further to that I am housebound and would find it very difficult to get to Bradford.

Is this how choice now works? The appointment is very soon and if I don't turn up, my GP will have to refer me. As far as I know, he didn't in the first place.

I simply cannot understand this.

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Responses

Response from Clare Wyke, PALS and Patient Experience Manager, EMBED Health Consortium 9 years ago
Clare Wyke
PALS and Patient Experience Manager,
EMBED Health Consortium

Submitted on 05/06/2014 at 10:56
Published on Care Opinion at 11:07

Dear Redhotpain,

thank you for taking the time to share your feedback. I am sorry that the systems and processes for booking/choosing your appointment have not been clear, and have left you feeling confused as to why Bradford has been selected. Without specific details about your referral it is difficult to say why this has happened as there are a number of possible scenarios.

In order to advise you we would need a few more details so that we can look in to the specifics of your referral on your behalf. If you would like us to do this please contact our Patient Advice and Liaison Service (PALS) on Tel: 0800 0525 270 or email WestYorksPALS@nhs.net.

Kind regards

Clare

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Update posted by Redhotpain (the patient)

The confusion was not cleared up, but I attended my appointment today. It seems my treatment will continue there. The specialist I saw was fine. Fortunately further treatment will be at the Bradford Royal Infirmary. What I saw in St Luke's today, did not fill me with any confidence.

Still no "choice" but as I am increasingly unwell, I will put up with what I'm given.

Response from Clare Wyke, PALS and Patient Experience Manager, EMBED Health Consortium 9 years ago
Clare Wyke
PALS and Patient Experience Manager,
EMBED Health Consortium

Submitted on 05/06/2014 at 15:36
Published on Care Opinion at 16:56

Dear Redhotpain,

I am really sorry to hear that we were not able to help you before your appointment took place. As a result of your experience I will be reviewing our systems and processes for monitoring Patient Opinion posts so that we respond as speedily as possible. I realise that that does not change your own situation but I hope it assures you that we really value patient feedback and use it to help improve services so that we advise and liaise with patients in a timely fashion.

If you would like to talk to anyone about your experience or other healthcare matters at any point in the future please feel free to contact PALS on Tel: 0800 0525 270 or email West YorksPALS@nhs.net

Kind regards

Clare

Clare Wyke - PALS Manager

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Update posted by Redhotpain (the patient)

Well, reading the posts here is a good start to helping. Good luck with that.

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