"Forgotten about"

About: Torbay Hospital

My son had an appointment with the paediatric dietician in November 2013 who wanted to have us referred for my 3 year old to have an allergy test against vitamin. Went to the appointment yesterday to have this done an was told that this test doesn't actually exist and they wanted him to have a test to see if he is allergic to Penicillin because he had a reaction 3 years ago. The doctor also pointed out that te dietician left no notes in my son's record book and they have no idea who we saw. Theres nothing that dates back to that appointment which is very scary.

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Responses

Response from Torbay Hospital

Dear Patient, We are very sorry to hear about your experience and that the standard of your sons care fell below that which we strive to provide. We would like the opportunity to discuss your experience with you and try our best to resolve it. If you are happy to talk to us about this, please contact our Patient Advice & Liaison Service (PALS) so they can look into your situation in more detail. A PALS Officer is available in person, Monday to Friday, between 10.00am and 2.00pm. You can contact them by calling 01803 655838 or on our 24 hour freephone number 0800 02 82 037. If you get through to the voicemail service please leave your contact details and you will receive a call back within two working days. PALS can also be contacted by Text Phone on 01803 654742, by FAX on 01803 617162, or via email to sdhc@nhs.net (your email will go direct to our PALS Service). We look forward to hearing from you so that we can address the issues you have raised. Kind regards South Devon Healthcare NHS Foundation Trust.

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