"Booked diagmostic appointment in February ......"

About: Charing Cross Hospital

Actually it is worse than that. I was given an appointment for next Wednesday. Four weeks ago I was told that they needed to reschedule it and would be in touch with my new date. I chased and chased and got nowhere. Today I just got a note telling me to log in and make an appointment - back of the queue again. No-one cares. Just a big monolith.

Story from NHS Choices

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Response from Charing Cross Hospital

Imperial College Healthcare NHS Trust is sorry to read of your experience. It sounds as if your GP referred you for an appointment via the Choose & Book system that is not part of the Trust. In April the Trust transfered to a new electronic patient system. We had to reduce out patient clinics and GPs were asked not to use Choose & Book during that period. We apologise that these changes may have affected your appointment with us. If we can assist further with help or information please contact our PALS service pals@imperial.nhs.uk

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