"Lack of communication"

About: Leeds Dental Hospital

Unfortunately I have to attend dental hospital for invasive work due to certain health aspects I turned up at the emergency dental clinic this morning as requested , waited an hour and a half only to be turned away as they would not see me and said I had to see my own dentist , who referred me to hospital in the first place as she could not treat me . What a farce what are you supposed to do when in pain etc and because I'm an honest person it didn't work in my favour , no wonder A and E Depts are full of non emergencies if you can't get seen in the correct ones . Absolutely fuming and in pain I could go on but I'm sure you get the gist of it . Disappointed to say the least leeds clinic you need to listen what people are telling you and communicate between your depts better . You knew my situation , shocking

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Responses

Response from Leeds Teaching Hospitals NHS Trust

Dear Ms Rixham

Thank you for posting your comment. We are very sorry to hear about your experience. If you would like to discuss the issues in person and confidentially please contact the Trust's Patient Advice and Liaison Service (PALS) on 0113 2067168 or email patient.relations@leedsth.nhs.uk.

Response from Leeds Dental Hospital

Thank you for posting your comment. We are very sorry to hear about your experience. If you would like to discuss the issues in person and confidentially please contact the Trust's Patient Advice and Liaison Service (PALS) on 0113 2067168 or email patient.relations@leedsth.nhs.uk.

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