"after hours visit"

About: Shotley Bridge Hospital Site

Phoned 111 with health problem, very pleased with response and operator whom arrange an after hour appointment at shotley bridge hospital for 23:00 hrs,again very good service ,apart from the receptionist whom was less than polite, just a shame that you are sometimes made to feel like a hindrance rather than a patient, it is people like this thatwith their "negatives" and would be well to be monitored and may be given some idea on patient care !

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Response from Shotley Bridge Hospital Site

Thank you for providing feedback from your visit to Shotley Bridge Hospital in May 2014. Unfortunately, at the time you shared your feedback, we were unable to respond. If you would like to discuss your previous comments please contact us. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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