"This is the first time I have ..."

About: Heartlands Hospital

(as the patient),

What I liked

This is the first time I have been admitted to hospital for many year and was rushed in at very short notice. Despite a delay being admitted into the AMU, once I was admitted the care and attention was apparent. The next day I was transferred to Ward 20 and again the staff made me feel incredibly at ease and safe. All very friendly and there seemed to be a good relationship between the doctors and nurses. At all times I was being asked if I had any questions or if I needed anything explaining. Hospital was clean and witnessed frequent cleaning.

What could be improved

Food was ok but everything seemed to be boiled. Think this is more to do with the needs of bulk catering rather than lack of attention. Meals did vary though and there was a reasonable choice.

Anything else?

Still attend the hospital weekly as an outpatient now and my impression of the staff or hospital has not changed. Even as an outpatient staff are very friendly and keep you informed all the way through.

Story from NHS Choices

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Responses

Response from Heartlands Hospital

The Trust has won national awards for its catering which uses a 'cook chill' process which is the same as many airlines. Menu choice is contantly under review and the Trust welcomes any feedback from patients on how standards of food could be improved.

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