"Outpatient"

Went for my appointment last week and came 5 minutes late, so I went up to the desk and apologised and the lady at the desk took my paper and asked me to take a seat so I did. 25 minutes later a woman comes out and and asked me if I want to re-schedule or wait, so I decided to re-schedule as I had to be at work in 45 minutes time. So I went to re-schedule and the lady at the desk asks me to have a sit down as I haven't been outed yet. 30 minutes later of waiting one of the women at desk told me that they'll just send it through the post. So i left, and up till now it has been a week and I still haven't recieved my letter.