"Emergency Eye Infirmary Closed"

About: Royal Eye Infirmary

I was totally shocked to go to Derriford to the emergency eye infirmary to find it shut. Where do you go for treatment as Devon Doctors don't do eyes! 4 people sitting there doing nothing told us this. It started with the girl and the office in the opening, on a personal phone call while I waited and then she mimed what I wanted and directed to level 3. This was at 2048. She must have known it was closed. Went to A&E. Place crowded and 3 hour waiting time for doctor. Just another point if Derriford is "big" on smoke free how come it is never monitored with the smokers outside the front door. Let alone the disgusting patients walking around with the drips etc. no wonder this hospital is prone to ravishing diseases. This hospital is certainly the missing black hole.

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Responses

Response from Mary Anderson, Senior Quality Facilitator, Plymouth Hospitals NHS Trust

Dear Lorraine

I am sorry to read of the problems you experienced recently when you tried to access the Royal Eye Infirmary at Derriford. I have checked the information with the Ophthalmology team who confirm that the Eye Infirmary Urgent Care Department has been closed after 19.00 for 4 years now, pre-dating the move to the Derriford site. Patients with urgent eye conditions attend Derriford Emergency Department after 18.45hrs weekdays and 13.45 hours at the weekend. They are assessed in the ED and the on call Eye Registrar is called to see the patient if required, or the patient is treated by the ED team.

I hope this message clarifies the arrangements in place and would like to apologise again for the inconvenience caused.

Kind regards

Mary

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