"Recent trip to A&E"

About: West Midlands Ambulance Service NHS Foundation Trust / Emergency ambulance Worcestershire Royal Hospital / Accident and emergency

(as the patient),

I passed out at work, my colleagues and the site's first aid decided to ring for help for me:

The Paramedic arrived on site, the ambulance crew about 30 minutes after that and I was in A&E within an hour.

I was kind of out of it when the Paramedic arrived at my place of work, but as I became a bit more aware, it was clear he was quick and efficient at what he does. He communicated with me constantly and was very reassuring.

The ambulance crew were similarly professional & attentive throughout the period I was in their care, and made sure I was ‘handed over’ properly upon arrival at A&E. At no point was I left alone.

The nursing staff were excellent, friendly, efficient and through, exceptionally helpful in maintaining communication with my partner until she arrived, the service staff offered me food and drink, the doctor was friendly, efficient, thorough and an excellent communicator.

To my shame, I can only remember a couple of names, Matt was the Paramedic, Jaclyn (I think) was the nurse mainly looking after me, although there was another who took blood pressure and ECG readings who was also excellent. I simply can’t recall the ambulance crew names nor the doctors name. I’m shocking with names at the best of times, clearly a trip to A&E isn’t the best of times!

I wish now I had made notes of everyone’s names. Is it perhaps possible to determine these from the records of my visit? It would be nice to be able to thank everyone more formally than I did at the time.

Overall, the service was all one could hope for, other than the waiting time between steps in the process once I was at the hospital. For my part, this wasn’t an issue as such, as clearly my case wasn’t as urgent or critical as those around me, and the staff were simply prioritising and making best use of their time. I was happy enough to wait my turn, knowing I could call for help if needed. I had the confidence that if my case was more urgent, or became so, I would quickly receive the care required. I would like to see more staff simply so that they could be under less pressure. I feel that would help staff and patients alike by speeding the entire process for the patients and giving the staff a bit less stress.

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Response from Regional Head of Patient Experience, West Midlands Ambulance Service

Dear ChrisS100

Thank you for your comments and I hope you are making a good recovery. If you are happy to contact the Patient Experience Team on 01384 246366 or via email at pals@wmas.nhs.uk we can take further details to identify the staff that attended you.

kind regards

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Response from Worcestershire Royal Hospital

Thank you for your kind comments, which we received this week via the Patient Opinion website. We are very pleased to hear about your positive experience of your friend's care; please accept our apologies for the extended delay in this acknowledgement; if you require anything further, please contact our Patient Services Department at PatientServices.Dept@Worcsacute.nhs.uk

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