"Crisis team access"
About: Lord St Resource Centre / Crisis Resolution & Home Treatment Team - St Helens Lord St Resource Centre Crisis Resolution & Home Treatment Team - St Helens WA10 2SP
Posted by sthelens123 (as ),
I really do not understand access to the crisis team. I have a friend who has been in contact with mental health services for some time and has periods of crisis. We all know that crises don't just occur between 9 and 5. Yet whenever a crisis happens after 9 at night and this person asks to speak to someone, the answer is always 'you're not on the list so we can't contact them'. This happens even when there's a general knowledge that this person's having a few hard weeks. This isn't a one off event.
I can understand that they want to encourage people to get through crises themselves. And that one person's definition of a crisis isn't another's. But there must be a few people who members of staff have legitimate concerns about at any one time. Couldn't they have an additional list of people who aren't within the crisis team at that moment, but who might need quick access, or might not. Like a traffic light system - amber could go either way. Why does it seem like they don't want people to access their crisis service?