"Parking Eye."

About: North Tyneside General Hospital

First of all I would like to say that I have always been happy with my level of care at Rake Lane. I had 2 of my 3 children there and was disappointed that I had to have my 3rd child at the RVI because of a planned section. My children have been at Rake Lane for broken bones, concussion and the out of hours doctor and we never had to wait too long. My issue is ongoing with Parking Eye and I am not sure whether the hospital can intervene. I had an appointment for physiotherapy on 8th March and prior to that visit I was not aware that the system had changed from the token system, which I would say is a lot easier and fairer to use, to Parking Eye. The dispute is that they have no evidence that I paid, however I definitely did! Due to not knowing that the system had changed I had to get change from the main entrance and by the time I paid I was already running late. I was feeling anxious and flustered but also irritated that the machine did not give change and I ended up paying £2 instead of £1.20. This in itself is a joke as I am sure there would be plenty of change in the machine. For whatever reason the transaction did not register and I am now expected to pay £70 as I have already appealed twice. I have also appealed to PoPLA but don't expect much. It is incredibly annoying that a hospital can use this sort of operation as I feel it is a way of getting more money from patients who are already potentially feeling stressed and anxious. I appreciate that the hospital are changing their parking management system and I can only hope its back to the token system as I have never had any issues with that. I have been back to the hospital since the demise of Parking Eye only to find the nearest machine to where I had parked was out of order.

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Response from North Tyneside General Hospital

Dear Julie Thank you for your kind words about the care you and you family have received at North Tyneside Hospital. I am sorry that it has taken me longer than I would have liked to get back to you but I was trying to find out if there was more I could do to help you in your particular circumstances. I am so sorry that you had such a poor experience with our parking system. You may be aware that the Parkingeye system is no longer in operation at our hospitals - the Trust felt it had to respond to the many concerns received from patients and families. We are currently working exploring alternative systems in consultation with patients. Whilst we have acted in the past to get unfair fines stopped, unfortunately, once a appeal has been submitted to PoPLA we are unable to become involved. I am so sorry that this means that I am not in a position to offer you help I would have wanted to offer. My apologies again Julie that I am unable to offer any practical help. Annie

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