"wendesday 21st around 11.30 pm"

About: Russells Hall Hospital

I was appalled at the staff and doctors at a&e on the 21/22 may 2014 I wittnessed 3 on duty doctors with 2 nurse from the xray department at the mini department in a&e at the desk highly laughing and finding it funn6 that hand mixed up to patients x rays the one women had a broken wrist and the other women had just badly bruised hers and the doctors and staff had given the two ladies differnt results and sent the patients home with mixing up there xrays.the doctor's coutnies to find this extremely hilarious and the starts dicussing what the for going to do and they choosen to delete the xrays from the system this is shocking before and something im not taking lightly people put there lives In these professionals hands to be missed treated,laughed about and disregarded also on the same night the lady on the front desk was rude unhelpful and had a very bad attitude. Ive never been to such a vile unprofessional hospital in all my life absolutely shocking behaviour of people in the profession.

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Responses

Response from Russells Hall Hospital

Thank you for taking the trouble to post your feedback about our A&E service. It is really disappointing to read such negative feedback, and the situation you have described is extremely alarming. Not only would it constitute a breach of patient confidentiality but would cast an extremely poor light on the professionalism of staff behaving in a totally inappropriate and unacceptable way. If there had been a query regarding an X-ray, our staff would be expected to go to an viewing room to look at the images; this viewing room is behind closed doors with no public access. From the information you have provided, our radiology manager has checked the patients who had an X-ray on the days you mentioned and cannot find evidence of a mix up having taken place. We have strict processes in place to help prevent such errors occurring. If a mix up did take place, however, it would be logged on our incident reporting system and this would be followed by a thorough investigation. We have checked out incident reporting system and there is nothing logged. If a mistake had been identified where the wrong images were recorded against the wrong patient, then clearly we would delete those images off the system as soon as possible otherwise they might wrongly be used to treat a patient. There would still be a clear audit trail in our system. However, deleting X-ray images cannot be done by nurses or doctors. The process for deleting an image, if it were deemed necessary, would require a radiographer to complete a form for the attention of the radiology manager to authorise. We take your comments very seriously and would urge you to get in touch with our Patient Advice and Liaison Service (PALS) on free phone 0800 073 0510 so that we can investigate further. Alternatively, contact A&E matron Kaye Sheppard, via the hospital switchboard (01384) 456111, who would be happy to meet with you.

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