"lack of treatment from ent dept"

my granddaughter was admitted to e n t dept with severe ear infections three times in the last 24 months the last time we were told it was nothing to do with ent and refered to neurological who did every test possible which all came back clear neuro surgeon said it was definitely ent and requested they did further deep mri scan for inner ear infection all ent had ever done for her was keep her in hospital for the night give some antibiotics they did no tests whatsoever