"My Colonscopy experiance at Solihull Hospitall"

About: Solihull Hospital

Attended Hospital on 20th May 2014 for Colonoscopy examination. From the moment I arrived all the personel, medical and administration, made me feel like a VIP. At the Endoscopt reception I was dealt with immediately and introduced to a nurse who went through the pre-examination checks. e.g, Confirmation of Name, Address, age, GP, Blood pressure and Stats etc. The procedure was expkained again and all questions were answered in a friendly, neutral manner. Then I was invited to change into a Hospital gown and put on my own Dressing gown and slippers in a curtained area. My own clothes were folded into a holdall bag which I had taken. For about 15 minutes I then sat in a waiting room with a TV and visited periodically by the attending nurse. After this short wait I was invited into the Endoscopy room and introduced to the Doctor, Then I was asked to take off my dressing gown and lie on a trolly on my left side with my knees drawn up. I was covered with a white medical sheet, there was a VDU monitor at a comfortable viewing distance in front of me. I was handed the Entronox Gas breather and informed how and when to use it. With 2 Nurses in attendance the Doctor went through identification checks and explained briefly what he was about to perform. The proceedure was not pleasent but watching the camera passing through my colon was interesting. One nurse was behind me working with the Doctor and the other worked in front, keeping an eye on me and chatting about TV programs, resturaunts and my interests. At appropriate times the nurse told me when to start or stop taking in gas, During the proceedure I was able to make comments to the Doctor who answered all the questions I asked. Once the camera had reached the end of my Colon it was slowly withdrawn and I was able to see a pair of grippers taking small random sample biopsie specimens from the colon wall. There was some discomfort during the proceedure but I experienced NO real pain and sucking on the Gas mouthpiece soon releaved any discomfort. Suddenly it was all over, the Doctor briefly told me his findings. Finaly the trolly was wheeled into a recovery room where I was offered a drink and biscuits. blood pressure and stats were taken. Within 15 minutes I felt completely recovered and was able to dress. The recovery nurse gave me a final check, a set of proceedure notes and a letter for my GP. The whole proceedure from reception to discharge was friendly, professional, interesting, reasuring, educational and a good experiance. Score AAA+

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Response from Margaret Mitchell, Deputy head for patient services, Heart Of England NHS Foundation Trust

Dear HarryB

Thank you for your feedback, I am delighted that your experience was a good one. I will certainly pass on this information to the team.

thank you again.

Kind regards

Margaret Mitchell

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