"Lack of accountability"

About: Hinchingbrooke Hospital

I had reason to complain at the beginning of April about poor treatment over a weekend. I'm dismayed to find that almost 7 weeks later hospital managers have failed to respond to me. It is difficult to believe that the hospital takes complaints seriously or is working to improve services. For example Royal Mail (now privatised)can resolve complaints why can the NHS not manage a similar level of commitment to its patients many of whom are vulnerable and need to know that the bureaucracy will listen to them.

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Response from Hinchingbrooke Hospital

Thank you for leaving feedback about your recent experience of using Hinchingbrooke Health Care NHS Trust where we are committed to delivering high quality, compassionate care for all our patients. We are sorry that you feel you received poor treatment. Should you wish to discuss making a formal complaint please do not hesitate to speak to a member of our Patient Advice and Liaison Service who will be more than happy to assist - they can be contacted on 01480 428964 or by email hch-tr.pals@nhs.net

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