"trying to change an appointment"

About: St Mary's Hospital (London)

I was trying to change an appointment for my son at the Children's OPD. called the number and spent 30 minutes being passed between departments. I was then cut off and when calling back was told by an automated message that the imperial booking system cannot cope with the volume of calls. my request is not a difficult one, and at the moment I still have not been able to change the appointment. why can't imperial do basic administration tasks?

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Response from St Mary's Hospital

Imperial College Healthcare NHS Trust is sorry to read of your experience and we sincerely apologise for the frustration you have reported. It sounds as if you got through to the Central Booking Line and not the paediatric booking phone number. Please contact our PALS service (pals@imperial.nhs.uk tel: 020 3312 7777) and we will ensure that the booking can be made.

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