"Patients at Risk"

About: Royal Oldham Hospital

My mum was admitted to hospital on 28th April 2014 via A&E after having waited almost "one hour" via 999 for an ambulance to arrive! During admission a catalogue of errors / concerns were experienced including: incorrect reporting / interpretation of an ECG report inconclusive test results with no clear explanation, review, / follow up fall -sustained mid morning ? - which hospital failed to inform about had to ask staff for doctor to review untreated cellulitis when asked to speak to doctor / consultant on ward that he was too :bogged down" with paperwork to speak to me constantly being informed staff had only just come on duty and did not have up to date patient information medication left on table next to bed for a patient who is cognitively without supervision to take them nursing staff not on the ward so no information available at that time - to ring back later om a cancer ward a patient who had been catheterised sat in a chair with the catheter placed in a vomit bowl on the floor / hospital staff felt this to be an acceptable code of practice patient discharged from hospital inappropriately with low blood pressure, temperature and unable to stand / get out of a chair plus coupled with confusion requiring immediate re admission to hospital via 999 with a severe UTI. NWAS took approximately one hour and forty five minutes to arrive / when chased up had to hold excessively for the call to be answered and then informed the service was busy and they were unable to provide any information as to when a ambulance would be on scene. A further 3.5 hours plus in A&E waiting for bed on the Acute Medical Unit and then having to request a doctor to quickly access my mum due to severe deterioration and then informed that the hospital does not have any Medical Consultant on site during the night. The following day day after having requested an URGENT meeting with the consultant was asked to consider agreeing to consent to a DNAR (do not attempt resuscitation) patients medical records left un attended incorrect medicines in blister pack An immediate review of the working practices and lack of care / services is required not only to avoid re admissions but also to ensure patient safety / lives re maintained at all times.

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Responses

Response from Royal Oldham Hospital

We are sorry to read your comment regarding your Mothers visit to the General medicine department at the Royal Oldham Hospital. If you wish to discuss your concerns, please contact the Patient Advice and Liaison Service (PALS) on 0161 604 5897. We will also forward your comment to the department manager.

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