"My husbands biopsy"

About: Trafford General Hospital / Urology

(as a staff member posting for a patient/service user),

My husband went for a biopsy, The nurse was extremely helpful; she gave very clear and precise information.

The only downside was that we didn't receive a follow up letter until three weeks after the appointment. But, when we phoned to ask about it we were able to speak to her and she remembered who we were and found our notes. it was said that the delay was because the secretary had not caught up with paperwork.

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Responses

Response from Central Manchester University Hospitals NHS Foundation Trust

Thank you for your comments posted on the Patient Opinion website regarding your care at Trafford General Hospital. It was very kind of you to write and compliment the staff, as it is good to receive positive feedback that reflects their hard work and dedication. We were pleased to hear that you found your nurse to be helpful and informative.

Firstly we must apologise for the significant time lapse between your comment being posted and this reply.

We are sorry for the delay in you receiving your follow-up letter as this fell below the standard that we would expect. Whilst we are pleased that you were able to resolve the issue on speaking with the nurse, we would welcome the opportunity to investigate your concern in more detail to enable us to understand what occurred.

We would very much like to hear from you directly regarding the delay you experienced, you can do this by contacting our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk who would be happy to discuss this with you.

The Patient Experience Team

Central Manchester University Hospitals, NHS Foundation Trust