"Outpatient appointment call centre at Manor Hospital Walsall"
Posted by grafen (as ),
Recently, I received a call from the Outpatient Appointment Call Centre at Manor Hospital Walsall. I had had an appointment with the Orthoptics team that I had not attended. I wanted to talk to them and tell them that it was not my fault that I did not attend the appointment.
Before that appointment, I phoned the number (01922 65 65 20) given on the form but it just rang out. I tried this several times, then I phoned the hospital switchboard who put me through to a telephone "Queue" in which I finally gave up after about 20 minutes. I went through all of this again later in the day, as the automated voice had suggested, but still had no response. I tried that number again this morning but to no avail.
The point I am trying to make is that the hospital are always pointing out the number of missed appointments that occur during the year. Please tell me how it is possible to cancel or change any appointment that you cannot keep when you are not able to even contact them?