"not happy"

About: Torbay Hospital

i went to see the chronic pain team after being diagnosed with fybromyalgia, i went to the physio department and whist in the waiting room a physio who had treated me the prevous yer when i was in hospital said what are you doing here yo7u dont ahve an appointment with any of us i said i had an appointment with the consultant. when i went in the consultant was grinningf all over his face and said that this physio therapist had been in and told him all about me? he obviously found something amusing this made me feel uncomfortable. does this person have a right to discuss me espacially as they are nothing to do with me now, what a bout patient confidentiality. diuring the time with the consultant one thing i told him was i have a lot of pain and stiffness in my hands as well as other places. a the end of the appointment he put out his hand to shake my hand and squeezed my hand really hard whilst looking me directly in the eye and grinning witha a stupid grin on his face. Is this how you treat people and yes it did hurt. i only wish i said something at the time

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Response from Torbay Hospital

Dear Patient, We are very sorry to hear about your experience and that the standard of your care fell below that which we strive to provide. We would like the opportunity to discuss your experience with you and try our best to resolve it. If you are happy to talk to us about this, please contact our Patient Advice & Liaison Service (PALS) so they can look into your situation in more detail. A PALS Officer is available in person, Monday to Friday, between 10.00am and 2.00pm. You can contact them by calling 01803 655838 or on our 24 hour freephone number 0800 02 82 037. If you get through to the voicemail service please leave your contact details and you will receive a call back within two working days. PALS can also be contacted by Text Phone on 01803 654742, by FAX on 01803 617162, or via email to sdhc@nhs.net (your email will go direct to our PALS Service). We look forward to hearing from you so that we can address the issues you have raised.

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