"Ambulance staff first class , A+E staff could..."

About: Stoke Mandeville Hospital

Rushed in by ambulance . Left in a bay unchecked for 1 1/2 hours , eventually an HCA who spoke to me as if I was 5 arrived and checked my stats. Finally saw a doctor after 4 hours after my husband had told them he was taking me to another hospital. Then tests and scans etc sorted quickly and partial diagnosis made. No follow up came as promised. It never does this has happened several times. I have complex health problems and because they don't have knowledge of them they do nothing to help when I am in crisis.

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Responses

Response from Stoke Mandeville Hospital

Thank you for taking the time to comment and we are so sorry to read about the experience you had after being admitted to A&E by ambulance. Although we value your comment here, if you haven't done so already, please can you also contact our Patient Advice and Liaison Service (PALS)? This service is dedicated to hearing patient opinions and they will be able to discuss this matter in more detail with you to ensure that we take the best action required. PALS are contactable on 01296 316042 or pals@buckshealthcare.nhs.uk Kind regards Buckinghamshire Healthcare NHS Trust

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