"Very disappointed with nursing and auxiliary staff"

About: Royal Free Hospital

Had an occasion to visit a friend in acute ward. The place was untidy the nursing and auxiliary staff utterly dis interested in patient care They spoke to patients and relatives In A manner which shames me to call them my care professionals colleagues (I work in a similar profession) The person that I was visiting is partially sighted the nurse threw tablets at him rather than giving and ensuring that the tablets were taken. For this person taking the tablets was extremely important. Disgusting to see the staff spoke to patients in a undignified manner. The auxiliary staff uncooperative in assisting relatives/friends with cutlery, crockery to feed patients. When one works in a care environment they have chosen that profession, if they don't have care ethics get out of it - you are being paid to do this job. You are not doing patients a favour!!!! I was informed that if the patient became unwell, they all ran around like headless chickens. This they do as they know there will be an unvestigation, if there was neglect, the staff and hospital would be prosecuted, hence giving bad publicity. I am very mindful to take this further. Please please being matrons back to shape up the staff

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Response from Royal Free Hospital

I am very concerned to read these comments. Please can you contact me via the communications email address (rfh.communications@nhs.net) so we can address these concerns. Many thanks, Deborah Sanders Director of nursing Royal Free London NHS Foundation Trust

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