"I was diagnosed here with skin ..."
About: Queen's Hospital, Burton Upon Trent Queen's Hospital, Burton Upon Trent Burton -on- Trent DE13 0RB
Posted by Morag (as ),
What I liked
I was diagnosed here with skin cancer 2 yrs ago and attend 3 monthly for check ups. Every member of the team that I see provides care to the highest standard I have every confidence in them all, including the doctor, the nurses, the unregistered support, the clerical staff and the volunteers
What could be improved
when I did have ccause to complain to the staff about a visiting doctor who examined me without a chaperone in a manner that made me feel uncomfortable, my comments were treated with respect and a senior manager assured me that my experience had been noted and changes would be made to ensure it did not happen again. I was supported to make my complaint and in my veiw this makes for an excellent service.