"Unable to get a doctors appointment"

About: NHS Highland

(as the patient),

I have hypertension and due to a family problem my blood pressure went up pretty high, but was not life threatening according to NHS 24. I tried to get an appointment with my GP, at Millig practice helensburgh, by ringing the surgery at 8 am and could not get through as the line was busy from 8-9.15 am. I tried again the next day and was told that all appointments had gone by 8.15 but that I could see the prescribing nurse.

I was worried and the problem with my blood pressure was also exacerbating my asthma. The nurse took my blood pressure and could not help because I really needed to see a doctor. I tried to make a pre bookable appointment with my GP but would have to wait 3-4 weeks.

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Responses

Response from Viv Hamilton, NHS Highland

picture of Viv Hamilton

Dear davarr,

Thank you for contacting me via Patient Opinion with your feedback on our services. Your feedback is really important to me and I am sorry to hear that you continue to have concerns with regards to your medical condition.

I am glad that you were able to see the nurse and hope that this has reassured you in the meantime. I am sorry that you are having problems accessing an GP appointment.

Matters concerning access to the GP service should in the first instance be made to the Practice Manager Pauline MacLean Tel 01436 673366 pauline.maclean@nhs.net

Once you have contacted the Practice Manager and if you still remain concerned then by all means please come back to me and I can take the matter up with the Practice on your behalf. My contact details are Viv Hamilton tel: 01369708345 viv.hamilton@nhs.net

Kind regards Viv Hamilton

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