"hard to say!"

About: St Richard's Hospital

(as a relative),

What I liked

hard to say!

What could be improved

Agency staff attitudes

Anything else?

After waiting 60 minutes and getting no response to my emergency bell call for pain relief i phoned my wife at home to get her to phone the hospital and tell them I was asking for help. I could hear the staff at the nurses station but they totally ignored my requests for help.

Story from NHS Choices

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Response from St Richard's Hospital

Dear Sir/Madam

I am so sorry to hear of your experience. I would encourage you to write to us disclosing your name and hospital number, and with more details so that we investigate your comments fully. You may telephone our Patient Advice and Liason Service Manager, Delia Reed, on 01243 831822, or she can be emailed at delia.reed@rws-tr.nhs.uk. Our full postal address is St Richard's Hospital, Spitalfield Lane, Chichester, West Sussex, PO196SE.

Yours faithfully

Tara Lennon-Jones

Head of Business Development

on behalf of St Richard's Hospital

01243 831550 (DD)

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