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Incompetence beyond belief

Story from nhs.uk

"Incompetence beyond belief"

About: Eastbourne District General Hospital

5 months since being told she needs her gallbladder removed today received a letter telling us we will be contacted six weeks before her appointment - that is the appointment to put a tube down her throat not to removed the gallbladder - sitting here in total disbelief. We've waited four weeks for this letter which does nothing. The lunatics are running the asylum.

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Responses

Response from Eastbourne District General Hospital 9 years ago
Eastbourne District General Hospital

Submitted on 28/05/2014 at 15:28
Published on nhs.uk on 29/05/2014 at 04:00

We're very sorry and concerned to read your comments relating to waiting time for surgery. We would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving people’s experience. Your posting has been forwarded to the General Manager concerned to look into. In the meantime, we would advise you to contact our Patient Advice & Liaison Service (PALS) who are always happy to look into individual patient concerns. PALS will liaise with Trust staff on your behalf and make enquiries to help resolve queries and concerns. They can be contacted on 01323 435886 or by email at: PALSE@esht.nhs.uk. Thank you for taking the time to provide feedback.

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