"Stroke victim in Rotherham General Hospital Stroke Unit"

About: Rotherham Hospital / Older people's healthcare

(as a relative),

I am posting this because I read Duffy's experience. My mother suffered a stroke 3 months ago. She had been having TIAs (transient ischemic attack) and in spite of being taken to hospital, she was sent home without a scan. She did not recover her vision. Her own GP got the date of a scan brought forward, but before it was done my mother suffered a massive stroke. Her treatment on the stroke unit was not very good. Although nurses were helping patients to feed, it was obviously something they did not enjoy. My mother was simply written off by the staff. I asked to speak to the consultant and had to submit a complaint that I had been given a chance to speak to him. I finally received an appt the day before they decided hurriedly to discharge my mother after just 5 weeks. I was working on that day and was not offered an alternative date. Against my wishes and my mother's, my siblings shoved her into a nursing home. She was not offered any rehabilitation. She has survived, but her condition is poor owing to lack of care and rehabilitation.
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Response from Helen Wyatt, Manager, Patient and Public Involvement , Quality Assurance Team, Rotherham Clinical Commissioning Group

NHS Rotherham is also concerned to hear about your mother's experience. We are currently working with people who have had strokes and TIAs to improve services, by looking at patient expereinces, and considering national suggestions for improvement. If you would be happy to further share your experiences, we would be very happy for you to join a focus group, looking at Stroke and TIA pathways. To do this, please contact the Patient and Public Engagement Team, on 01709 302612.

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Response from PALS Co-ordinator, Rotherham NHS Foundation Trust

Thank you for taking the time to share your experience on this website and I am very sorry to read of your concerns surrounding your mother's discharge from the Stroke Unit here at Rotherham General Hospital.

Whilst it is difficult to comment specifically on your personal experience without further details, Matron for the Stroke Unit has advised that in general, as part of the discharge process on the Stroke Unit, family meetings are held with the next of kin and the therapists involved with the care of the patient.

A decision support tool is completed by members of the Multi-Disciplinary Team (MDT)which highlights the ongoing needs of the patient. Any areas of concern are then discussed with the next of kin and any necessary changes made to this document, whenever possible involving the patient in the process.

Within this document the MDT members make recommendations for future care settings. It is then agreed and signed by the next of kin.

The Stroke Unit aim to maximise rehabilitation potential but unfortunately not all patients are able to participate in individual rehabilitation programmes due to the severity of their disability.

It is clear that you have some outstanding concerns regarding the process followed for your mother's discharge which we may be able to address in more detail. If you would like to meet with Matron for the Unit and the Ward Manager to discuss your concerns, please do not hesitate to contact the Patient Advice and Liaison Service on 01709 307646 so that we can arrange this on your behalf.

Thank you once again for your posting your experience.