"Outpatient treatment"

About: Nuffield Health, Plymouth Hospital

I normally don't write reviews but I feel this special person should be recognised I went to have a growth removed from my face As an out patient and was absolutely petrified I was greeted by a lady who instantly made me feel at ease with her professional yet down to earth approach as she completed the nesesary checks and paper her work , just chatting before the procedure as she reassured me and explained everything was truly amazing within 10 mins I felt totally relaxed and not anxious . Everything was as she'd explained and was waiting for me afterwards with a coffee . Also I also must mention the consultant who performed the removal who was also fabulous and funny , a great experience for something that was nesesary , thank you both so much for your kind and natural manor Kind regards Claire Kelly

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Response from Nuffield Health, Plymouth Hospital

Dear Claire Thank you very much for taking the time to write regarding your experience at Nuffield Health, Plymouth Hospital today. I am always delighted for the Hospital to receive positive feedback, and I will ensure that I pass this on to your Consultant. I would also like to be able to pass on your comments to the lady who 'put you at ease', but I cannot identify her from your message. Perhaps you would be so kind as to send me an email to provide a name or even a description of the lady in question which will allow me to thank her on your behalf? You can email the hospital using the following address: plymouth.enquiries@nuffieldhealth.com. Once again, thank you for your kind words. Yours sincerely, David Houghton Hospital Director