"Phone line horrific: on hold for hours every day..."
About: Queen Charlotte's Hospital Queen Charlotte's Hospital London W12 0HS
It's impossible to book an appointment without going to the hospital in person. The answer I got was "we've had a new system and answering the phone is the least of our priorities." I was also not seen until an hour after the appointment time for my 20 week scan. I sat for an hour looking at a sign saying "if patients more than 10 minutes late we won't see you" which was not a happy irony. This also applies to the Lewis Suite as well as the main booking line. When I eventually went down to the hospital the receptionist at the Lewis Suite was complainig to me about how the phone wouldn't stop ringing and that it was giving her a headache. I suggested her headache might improve if she answered it occasionally - she didn't seem to agree.