"Poor communication & rude staff"
About: Royal Devon & Exeter Hospital (Wonford) Royal Devon & Exeter Hospital (Wonford) Exeter EX2 5DW http://www.rdehospital.nhs.uk/
Posted by Anonymous
Every member of staff we met were rude, unhelpful and had poor communication skills. We were told to take a seat and a member of staff would come & answer our query. An hour later I enquired and received a brisk reply. A little while later a rude HCA informed me we would have to wait, when my query was, could we wait to be seen. Nobody listened, nobody looked like they cared, and their bedside manner was non-existent. The staff need to learn some manners, be kind and smile. Patients are in pain and are worried, and should not be treated in such a dismissive manner.