This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Poor communication & rude staff

Story from nhs.uk

"Poor communication & rude staff"

About: Royal Devon & Exeter Hospital (Wonford)

Every member of staff we met were rude, unhelpful and had poor communication skills. We were told to take a seat and a member of staff would come & answer our query. An hour later I enquired and received a brisk reply. A little while later a rude HCA informed me we would have to wait, when my query was, could we wait to be seen. Nobody listened, nobody looked like they cared, and their bedside manner was non-existent. The staff need to learn some manners, be kind and smile. Patients are in pain and are worried, and should not be treated in such a dismissive manner.

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Patient Engagement & Experience Administrator, Royal Devon University Healthcare NHS Foundation Trust (2) 9 years ago
Royal Devon University Healthcare NHS Foundation Trust (2)

Submitted on 20/05/2014 at 09:40
Published on Care Opinion at 11:52

Dear Anonymous,

Thank you for sharing your story and I am very sorry to hear of the problems you experienced. We would like the opportunity to discuss this with you further and ask if you can call the Patient Engagement and Experience Team on 01392 402093 or 402071.

Kind regards

Tracy

Response from Royal Devon & Exeter Hospital (Wonford) 9 years ago
Royal Devon & Exeter Hospital (Wonford)

Submitted on 20/05/2014 at 10:38
Published on nhs.uk on 21/05/2014 at 04:00

Thank you for sharing your story and I am very sorry to hear of the problems you experienced. We would like the opportunity to discuss this with you further and ask if you can call the Patient Engagement and Experience Team on 01392 402093 or 402071. Kind regards Tracy

Opinions
Next Response j
Previous Response k