"Communication Processes"

About: Leicester Royal Infirmary

My son was admitted from A&E to Ward 17 last week end following an accident and treatment for a broken wrist and dislocated knee. A&E treatment was fine - thank you.. Unfortunately once on the ward it was evident that the hospital had "closed" down for the week-end. His notes were incomplete and did not include any mention of his dislocated knee.which had been splinted by A&E. When he requested assistance to use the bathroom he was told to walk! I would have thought that the splint may have given ward staff a clue?? Needless to say, his notes were not updated and he discharge letter made no mention of his knee so not sure what follow up he can expect. I know he has tried to telephone the ward about this several times - but there is either no answer, or the person he needs to speak to is on a break. Oh dear. There was a mix up with his prescription for intravenous antibiotics and this resulted in him having to stay longer in hospital - I thought there was a bed shortage?

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Responses

Response from Leicester Royal Infirmary

Dear Janina, Thank you for taking the time to post your comment. We are really sorry to hear about your son’s experience on ward 17 at the Royal. This is unacceptable and is not the level of care we expect our patients to receive. We would like the opportunity to investigate these issues further and give your son the necessary information regarding the injury to his leg. To enable us to do so, please could you email your son’s details (full name, address, hospital number and date of birth) to lead nurse, Nicola.Grant@uhl-tr.nhs.uk? Kind regards, Communications team, Leicester’s Hospitals

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