"Useless"

About: Medway Maritime Hospital

Phoned up as am just over 7 months pregnant and had an abscess come up and am in extreme pain. I have had some cocodamol and amoxicillin prescribed to me but neither are helping. The woman i phoned on the a&e was completely useless and rude and also arrogant and her only answer was 'we have no dental care here'. Never even got a chance to explain what effect the abscess is having on me or wether or not i was feeling well. She just couldnt wait to put the phone down, couldnt care less for the well being of patients. Its a shame as the staff at the hospital have always been helpful when i have been there but being fobbed off by someone on the phones that cant even be bothered to listen to what your saying is an absolute disgust!

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Responses

Response from Medway Maritime Hospital

Thank you for your comments and I am sorry to hear about your experience. Rudeness isn't acceptable and I would need a few more details from you to look into the matter. If you would like to discuss your concerns with me directly, please do make contact. John Fletcher Senior Matron for Emergency Department 01634 830000 x3847

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