"Disappointing bank holiday cover"

About: Queen Mary's Hospital

On a bank holiday, you'd have thought that adequate staffing of this unit would be a high priority given the limited alternative services open. Unfortunately, as I thought I might need an xray, I was turned away without seeing a clinician. This was unfortunate because I then went to Kingston Hospital, where I waited 3.5 hours to be examined and was told I didn't need one. A wasted visit that could have been avoided perhaps by explaining my symptoms to a clinician at the MIU. Ordinarily I give MIU 5* but sadly not today.

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Response from Queen Mary's Hospital

We are sorry to learn of your dissatisfaction with the service you received on a bank holiday. You can talk to the Patient Advice and Liaison Service about your experience and further investigation can take place, please contact pals@stgeorges.nhs.uk or on 020 8725 2453. You can be put in touch with the manager of the service for an explanation.

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