"Why the Attitude?"

My GP asked for an urgent Ultrasound appointment at this hospital. An appointment was sent to me but the day offered was the one date I could not do and could not change. I immediately rang to notify them and found the phone continually engaged . I gave up and decided to ring the next day which I started at 8.30 am and it was over half an hour before the phone was answered. Was the wait worth it, honestly no, I explained the situation and didn't expect the answer or attitude I got. Very curtly she told me they would send me another one and if I could not attend that one, then they would refer me back to my GP . I said why could we not make the appointment now over the phone, I said I could do the day after and suggested another couple of days but she refused. Asking politely why she could not be a little more cooperative with me, she then ranted about she didn't know what the rotas would be for the next five to six weeks! I have already suffered serious illness and do not need to deal with this attitude. Hence that 'rainy day' has arrived and have decided to pay for a private scan in five days time. What a difference and when I explained what I had experienced I was told by this particular private hospital that this attitude runs through the whole of the PRU!