"Why the Attitude?"
About: Princess Royal University Hospital (Orpington) Princess Royal University Hospital (Orpington) Orpington BR6 8ND
My GP asked for an urgent Ultrasound appointment at this hospital. An appointment was sent to me but the day offered was the one date I could not do and could not change. I immediately rang to notify them and found the phone continually engaged . I gave up and decided to ring the next day which I started at 8.30 am and it was over half an hour before the phone was answered. Was the wait worth it, honestly no, I explained the situation and didn't expect the answer or attitude I got. Very curtly she told me they would send me another one and if I could not attend that one, then they would refer me back to my GP . I said why could we not make the appointment now over the phone, I said I could do the day after and suggested another couple of days but she refused. Asking politely why she could not be a little more cooperative with me, she then ranted about she didn't know what the rotas would be for the next five to six weeks! I have already suffered serious illness and do not need to deal with this attitude. Hence that 'rainy day' has arrived and have decided to pay for a private scan in five days time. What a difference and when I explained what I had experienced I was told by this particular private hospital that this attitude runs through the whole of the PRU!