"Lack of communication / waiting times"

I am sorry that our processes appear complex. All radiology requests are usally vetted by a Radiology Consultant to determine that the investigation is appropriate and to plan the length of appointment required according to the type of investigation and any other factor such as complexity which might require a specialist radiologist to undertake the procedure. That takes a period of time although 4 weeks would appear longer than the usual turnaround time. When you decided to travel to the department to enquire about your appointments the vetting process must have been completed and staff were able to offer you appointments. I am sorry that you had to make such ahjourney and that our turnaround time was not faster. I have passed your comments on to the department manager.