"I was a day case in the treatment ..."

About: Royal Shrewsbury Hospital

(as the patient),

What I liked

I was a day case in the treatment centre under the care of Gynaecology - all staff from the HCA and Nurses to the Consultant and Anaesthetist were fantastic - they were genuinely concerned about every step of my operation - pre and post operative - I live in Telford but would make RSH my choice of hospital everytime. I was originally listed to go down 4th but after they realised I had a latex allergy - theatre was rearranged and I went in 1st - there were no disruptions caused to anybody else and everything ran smoothly.Very impressive and it was all down to good management skills on the day ward.

What could be improved

The treatment centre should have been informed of my allergy before the theatre list was drafted at the pre op assessment stage but as I only had my pre op 2 days before my operation was scheduled I suppose this could be down to lack of time. Minor blip that was sorted easily and without fuss.

Story from NHS Choices

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Response from Royal Shrewsbury Hospital

Thank you for providing comments about our services. We aim to provide high quality services for all of our patients, and we are pleased to hear that your experience mainly matched up to our aspirations.

Thank you particularly for the feedback about pre-operative assessment. We hope that it was indeed a blip on this occasion.

Since this site is anonymous your contact details are not shared with us. However, if any members of our staff (or the whole team!) were particularly deserving of thanks or recognition then you can nominate them for the Chairman's Award (see www.sath.nhs.uk/about/awards.asp for more details).

More information about how to make comments, compliments and complaints about our services can be found on our website at www.sath.nhs.uk

Thanks again for taking the time to comment on our services.

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