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Waiting time in a and e

Story from nhs.uk

"Waiting time in a and e"

About: Princess Royal University Hospital (Orpington)

I was really disappointed with the complete experience . I thought my son might have concussion but we waited for about an hour and listened to other people in the waiting area and decided they needed treating more than us. I was really quite worried for the young man and the way his relative was spoken to . As we left I asked if there was any advice they could give me and was given a straight no

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Responses

Response from Princess Royal University Hospital 10 years ago
Princess Royal University Hospital

Submitted on 11/04/2014 at 11:00
Published on nhs.uk on 15/04/2014 at 04:01

We are very sorry to hear about the problems you experienced on our Emergency Department. We will pass your comments and concerns onto the Emeregncy staff. If you would like to discuss this further, please contact the Patient Advice and Liaison Service (PALS) . You can either email them on kch-tr.PALSkent@nhs.net or phone 01689 863 252.

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