"Total lack of communication and cosideration of..."

My mother-in-law was admitted to A&E by emergency ambulance at 23:00 on 1st April 2014 and every time we telephoned the hospital to get information we had the telephone answered and then immediately put down on us. despite assurances that this would not happen and also despite assurances from the ambulance crew that the hospital would definitely contact us there was no contact or information until 08:00 the following morning when we were informed that we could collect her. She is 86 years old and was diagnosed with an acute infection given antibiotics and sent home. We appreciate that Princess Royal is in transition due to the management being taken over by Kings College but why is it that this hospital differs so much from the highest quality offered by Kings College at their Denmark Hill site it is only by the grace of God and good fortune that being a retired Emergency Medical Technician that I know what to do.