"Unprofessional bullying night staff on EAU medical..."

About: Princess Royal University Hospital (Orpington)

Mum stayed on a med ward in EAU. After the lights were turned off at night the noise from the staff was very loud. Mum mentioned this and guess what? It got a lot worse, with things been thrown around. Mum begged us not to say anything because she was afraid how they would retaliate. I hope their loved ones are treated with more respect. Bullies.

Story from NHS Choices

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Responses

Response from Princess Royal University Hospital

We are concerned to hear of your experience of nursing care at on the EAU. We would like to investigate this situation further to understand what went wrong. We would be grateful if you could contact our Patient Advice and Liaison Service (PALS) at kch-tr.PALSkent@nhs.net or phone 01689 863 252.

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