"Left distraught by cruel treatment"

About: National Hospital for Neurology & Neurosurgery, Queen Square

After spinal surgery I stayed on the Victor Holsey ward For 1 week. The hygiene standards practiced were extremely poor. The attitude of the nurses Was indifference and neglect. I was treated Inhumanly on many occasions. Especial during the night Shifts. There is a strong culture of cruelty and cover up On this ward by nursing staff. I witnessed brain surgery Patients lives being put at risk, Through neglect and bad practice. I truly suffered in there and as a Vulnerable patient I am left devastated and shocked.

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Response from National Hospital for Neurology & Neurosurgery, Queen Square

Thank you for taking the time to feed back to us. We are very sorry to hear about your experienceon Victor Horsley Ward at the National Hospital for Neurology and Neurosurgery. We would be grateful if you could contact our Patient Advice and Liaison Service (PALS) via pals@uclh.nhs.uk or by calling 0845 155 5000 ext 73042 so that we can investigate this matter further.

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