"Confusion and frustration could so easily be..."

About: Princess Royal University Hospital (Orpington)

On Saturday 1st Feb 2014 my wife & daughter took my 1 month old grandson to A&E in the evening on the advice of the 111 NHS helpline. A prescription was issued by the children's emergency department that could only be dispensed by the hospital pharmacy. My family were told the pharmacy opened at 10.00am on Sunday. I checked the website and it showed the opening time as 11.00am on a Sunday. I went to the hospital at 11.00am on Sunday to collect the prescription to be told by the receptionist that the pharmacy is closed on a Sunday. When I expressed my frustration she simply commented "I know, I keep telling my managers". Heaven help us!!

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Responses

Response from Princess Royal University Hospital

We are very sorry to hear about the confusion surrounding the opening times for our Pharmacy. We have contacted the departments involved and the information on the website will be updated.

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