"Elderly patients"

About: Hull Royal Infirmary

My grandad was in this hospital a few months back. Staff chewing gum whilst "treating him". Staff complaining to us that he had soiled him self again after they had just cleaned him. He was on a high dose of morphine, bedridden and had no control over his functions. We were coming to terms with our cherished family member dying and had to suffer unproffesional and insensitive staff. Truely horrible experience. The staff showed no respect to our family a total disgrace.

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Response from Hull Royal Infirmary

Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience and extend our condolences to you and your family. It would be helpful to us if you could advise the ward your granddad was on so that we can address the concerns you have raised. If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk . If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email your.nhs@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Advice and Liaison Service (PALS) Hull and East Yorkshire Hospitals NHS Trust.

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