"Well cared for unlike other NHS trusts!"

About: Manchester Royal Infirmary

Went to A&E was treated quickly, informed about everything that was happening by helpful and friendly doctors and nurses and reception staff. Was admitted to ESTU and treated very well in a very busy ward. From my observations the nurses treated everyone extremely well even though they appear to be over stretched. They were very caring and helpful and always putting the patients first. The ward is very clean and my stay there although not long was made very pleasant. Other NHS trusts within the Greater Manchester area need to learn some lessons from the Manchester Royal!

Story from NHS Choices

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Response from Central Manchester University Hospitals NHS Foundation Trust

Thank you for your comments posted on the Patient Opinion website regarding your care in our Trust. It was very kind of you to write and compliment the staff as it is good to receive positive feedback which reflects their hard work and dedication. It was reassuring to hear that you thought that the staff of the A&E and ESTU treated you well despite the busy environment they were working in. We can assure you that we have passed on your thoughts to the managers of both the A&E and ESTU as well as to staff involved.

The Patient Experience Team

Central Manchester University Hospitals NHS Foundation Trust